FAQs

Is a mould kit required with every order?

Yes, a mould kit is required with every order so that you can take your teeth impressions at home and send them to us. Alternatively, you can use a dentist-taken teeth impression.

Can I customize my grillz?

We offer a variety of add-ons or you can simply send us a picture, and we will provide you with a quote if we can fulfil your request.

Are they permanent?

No, we do not make permanent caps. You will need to speak with a dental technician for any recommendations.

Do I need to go to a dentist before getting my caps made?

You should visit your dentist for dental advice before getting your caps done. We highly advise you visit them because we will not be responsible for any damage caused to your teeth or surrounding oral tissues.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number to monitor its progress.

What should I do if my grillz need adjustment?

If your grillz need adjustment, please contact us for support at Aftercare@mkgrillz.co.uk and we will provide the information on how to adjust your grillz.

What happens if the caps break?

You will be responsible if your caps break. You should treat them like any other precious jewellery; it will cost you if you don't. Silver caps are soft, so please be careful if you are adjusting the size for fitment.

Are there any additional fees?

All prices include VAT, but please be aware of potential customs duties for international orders, which are the responsibility of the customer.

What materials do you use for your grillz?

We use premium materials like Silver and Gold to ensure quality and durability. Each piece is handcrafted to perfection.

Do you offer gift cards?

Yes, we offer gift cards that can be purchased through our website, making the perfect gift for any occasion.

How can I contact customer support?

You can reach our customer support team via email at support@mkgrillz.co.uk or through our social media channels, including Instagram.

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